Account Deletion Request

TransPay Global - Request to Delete Your Account and Associated Data

Last updated: December 12, 2025

At TransPay Global, we respect your privacy and your right to control your personal data. This page provides clear instructions on how to request the deletion of your account and associated data from our platform.

If you wish to delete your account and all associated data, please follow the steps outlined below. We will process your request in accordance with applicable data protection laws and our privacy policy.

Important Notice

Before proceeding with account deletion, please be aware that:

Account deletion is permanent and irreversible
You will lose access to all services, features, and data associated with your account
Any active transactions, loans, or services may be affected
You will need to create a new account if you wish to use our services again in the future
Some data may be retained for legal or regulatory compliance purposes as outlined below

How to Request Account Deletion

To request the deletion of your TransPay Global account and associated data, please follow these steps:

1Log in to Your Account

First, ensure you are logged into your TransPay Global account. If you cannot access your account, you may still proceed with the deletion request using the alternative method below.

2Review Your Account Information

Before requesting deletion, please review your account to ensure you have:

Downloaded or saved any important data, documents, or transaction history you may need
Resolved any pending transactions, loans, or services
Canceled any active subscriptions or recurring payments
Noted any important account information for your records

3Submit Deletion Request

Send an account deletion request to our support team using one of the following methods:

Method 1: Email Request (Recommended)

Send an email to: contact@transpayglobal.org

Include the following information in your email:

Subject line: "Account Deletion Request"
Your full name as registered on the account
Your registered email address
Your account username or user ID (if available)
A clear statement requesting account deletion
Confirmation that you understand the deletion is permanent

Method 2: Through Account Settings

If you have access to your account, you may also request deletion through your account settings page. Navigate to Settings → Account → Delete Account and follow the on-screen instructions.

4Verification Process

For security purposes, we will verify your identity before processing the deletion request. This may include:

Email verification to confirm ownership of the account
Additional identity verification if required for security
Confirmation of any outstanding obligations or transactions

5Processing Time

Once your request is verified, we will process your account deletion within 30 days. You will receive a confirmation email once the deletion is complete. During this period, your account will be deactivated and you will not be able to access it.

Data That Will Be Deleted

Upon successful account deletion, the following data associated with your TransPay Global account will be permanently deleted:

Account Information: Your profile, username, email address, and account settings
Personal Data: Name, contact information, date of birth, and other personal identifiers
Authentication Data: Passwords, security questions, and authentication tokens
Transaction History: Records of transactions, payments, and financial activities (subject to legal retention requirements)
Service Data: Application data, preferences, saved information, and user-generated content
Communication Records: Messages, support tickets, and correspondence (subject to legal retention requirements)
Activity Logs: Login history, activity logs, and usage data
KYC Documents: Identity verification documents and related information (subject to regulatory requirements)
Preferences and Settings: All customized settings, preferences, and configurations

Data That May Be Retained

In accordance with legal, regulatory, and business requirements, TransPay Global may retain certain data for specified periods even after account deletion:

Legal and Regulatory Compliance

Financial Records: Transaction records, payment history, and financial data may be retained for up to 7 years as required by financial regulations and tax laws
KYC/AML Records: Identity verification documents and anti-money laundering records may be retained for up to 5-7 years as required by regulatory authorities
Legal Disputes: Data related to ongoing or potential legal disputes, claims, or investigations may be retained until resolution
Fraud Prevention: Information related to fraud prevention, security incidents, or suspicious activities may be retained for security and compliance purposes

Business Operations

Anonymized Data: Aggregated, anonymized data that cannot identify you may be retained for analytics and business improvement purposes
Service History: Historical service records may be retained in anonymized form for business analytics

Retention Period

Data retained for legal or regulatory purposes will be kept for the minimum period required by applicable laws, typically ranging from 5 to 7 years from the date of account deletion or the last transaction, whichever is later. After this period, all retained data will be permanently deleted.

What Happens After Account Deletion

Once your account deletion is processed:

You will no longer be able to log in to your account
All access to TransPay Global services will be terminated
You will stop receiving emails, notifications, and communications from us (except for legal notices)
Any active services, subscriptions, or memberships will be canceled
Outstanding obligations (such as loan repayments) must still be fulfilled as per contractual agreements
You will need to create a new account if you wish to use our services again in the future

Outstanding Obligations

Please note that account deletion does not relieve you of any outstanding financial obligations or legal responsibilities.

Before requesting account deletion, ensure that:

All outstanding loans, credit card balances, or financial obligations are settled
Any pending transactions are completed or canceled
All fees, charges, and payments are up to date
You have fulfilled all contractual obligations

If you have outstanding obligations, we may need to retain certain information to manage these obligations, even after account deletion is processed.

Request Data Deletion Without Account Deletion

If you wish to delete specific data without deleting your entire account, you can:

Update or remove personal information through your account settings
Delete specific transaction records or data entries where available
Contact us at contact@transpayglobal.org to request deletion of specific data categories
Opt out of marketing communications through your communication preferences

We will process your request in accordance with applicable data protection laws and our privacy policy.

Contact Us

If you have any questions about account deletion, data retention, or your privacy rights, please contact us:

TransPay Global

Email: contact@transpayglobal.org

Website: www.transpayglobal.org

We aim to respond to all account deletion requests within 5 business days and complete the deletion process within 30 days of verification.

Your Data Protection Rights

Under applicable data protection laws, you have the right to:

Right to Deletion: Request deletion of your personal data (subject to legal exceptions)
Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Portability: Request transfer of your data to another service provider
Right to Object: Object to processing of your personal data for certain purposes
Right to Restrict Processing: Request restriction of how we process your data

To exercise any of these rights, please contact us at contact@transpayglobal.org. We will respond to your request in accordance with applicable data protection laws.